Refund Policy

Upthrive Digital Marketing

Effective Date: 3rd May 2026

Website: www.upthrivedm.com
Email: contact@upthrivedm.com
Phone: +91 75065 56111

At Upthrive Digital Marketing, we strive to deliver high-quality digital marketing services and solutions. This Refund & Cancellation Policy outlines the terms under which refunds or cancellations may be considered.

1. No Refund Policy

Due to the nature of our services, all payments made are non-refundable once:

  • Work has been initiated
  • Services have been delivered
  • Campaigns have been launched

This includes, but is not limited to:

  • Website development
  • Paid advertising services (Meta Ads, Google Ads)
  • SEO services
  • Digital marketing consulting

We do not offer refunds for:

  • Change of mind
  • Delay caused by client-side issues
  • Dissatisfaction due to unrealistic expectations
  • Results not meeting expectations (as outcomes depend on multiple external factors)

2. Service-Based Refund Conditions (If Applicable)

In rare cases, a partial refund may be considered only if:

  • The project has not been started
  • Payment was made in advance and no resources have been allocated

Any such refund will be at the sole discretion of Upthrive Digital Marketing.

3. Cancellation Policy

Before Project Start

  • Clients may request cancellation before work begins
  • Refund eligibility will be reviewed on a case-by-case basis

After Project Start

  • Once the project has started, cancellation requests will not be eligible for a refund

Ongoing Services (Monthly Services)

  • Clients can cancel ongoing services (such as ads or SEO) with prior notice
  • Services will continue until the end of the current billing cycle
  • No partial or pro-rata refunds will be provided

4. Advertising Spend

  • Any amount spent on advertising platforms (Meta Ads, Google Ads, etc.) is non-refundable
  • Ad budgets are paid directly to platforms and are outside our control

5. Payment Gateway & Disputes

  • All payments are processed through secure third-party payment gateways
  • We do not store sensitive financial information

Raising a chargeback or dispute without contacting us first may result in:

  • Immediate suspension of services
  • Permanent termination of business relationship

We strongly encourage contacting our support team for resolution before initiating disputes.

6. Client Responsibility

By purchasing our services, you acknowledge that:

  • You have reviewed and agreed to the service scope
  • You understand that marketing results are not guaranteed
  • You agree to this Refund Policy

7. Contact Us

For any questions or refund-related concerns, please contact us:

Upthrive Digital Marketing
📧 Email: contact@upthrivedm.com
📞 Phone: +91 75065 56111
🌐 Website: www.upthrivedm.com